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Who puts Regence Blue Cross and Great Personal Service in the same sentence? I do now. Last Friday was my birthday, and I spent about a half hour on hold with Regence to make sure some plan changes had gone into effect. A painless half hour, on speakerphone, of course.
A couple of days later I received a hand-written birthday card from my operator, Nicole. Hand-written! Completely changes how I feel about the insurance machine...because now it's not a disembodied voice.
What are some of your rewarding personal service stories?
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